Policies & Forms
Confidentiality
Under Maine and federal law, communications between you and your mental health provider are generally privileged and confidential. However, there are important exceptions. We are legally required or permitted to disclose information in certain circumstances, including:
When there is a threat of physical harm to yourself or another person.
When there is a threat of substantial property damage.
When we reasonably suspect that a child or an incapacitated adult has been abused or neglected.
When you disclose previous serious misconduct by another mental health provider, as required by law.
When a court orders the release of all or part of your mental health records.
When the Maine Board of Social Work Licensure or the Maine State Board of Nursing requires access to your records as part of an authorized investigation.
If you have any questions about confidentiality, its limits, or how your information may be used or disclosed, please ask. We are happy to discuss any concerns you may have.
Engagement in Care
We request that any communication between patients and Salt and Pine Psychiatry be over the phone or by patient portal. Please do not email us with your protected health information, as we cannot guarantee the security of your emails.
Late Arrival
If you are more than 10 minutes late, you will need to reschedule and will be responsible for a $50 fee.
Reschedule/Cancellation
We ask that all appointments be rescheduled or cancelled 24 hours before the appointment.
Within 24 hours, you are responsible for a $50 fee.
No-Show: After three no-shows, services may be terminated.
Within 24 hours, you are responsible for a $50 fee.
Medication Refill Policy
For refill requests, please call the office or send a portal message at least two business days before your prescription is due. If you leave a voicemail, please know that voicemail will be checked at least once per business day.
All patients are required to sign a controlled substance agreement if this is applicable to their care. Please see our controlled substance agreement form below.
Emergencies
Our hours are different each day. If you reach our voicemail, we will do our best to return your call within 24 business hours. If you are having a mental health emergency, please call the Maine State Crisis Line at 774-HELP, call 911, or visit your local emergency department.
Patient Rights and Responsibilities
Patients have the right to receive safe, respectful, and high-quality care without discrimination. They are entitled to clear information about their diagnosis, treatment options, potential risks and benefits, and the opportunity to make informed decisions about their care. Patients also have the right to privacy, confidentiality, and involvement in planning their treatment. In return, patients are responsible for providing accurate and complete health information, following agreed-upon treatment plans, asking questions when they do not understand instructions, respecting healthcare staff and other patients, keeping appointments or providing notice if they need to cancel, and meeting their financial obligations when applicable. By understanding and fulfilling these rights and responsibilities, patients and healthcare providers can work together to achieve the best possible health outcomes.